Refund policy
Return & Refund Policy
At Whittick’s Design Collective, we stand behind the products we sell and the experience we provide. Our satisfaction guarantee is simple: if something isn’t right, we’ll work to fix it.
The guidelines below help us handle returns and refunds consistently, but we understand that not every situation fits neatly into a policy. When circumstances warrant it, we may review requests on a case-by-case basis. Our goal is always to be fair and reasonable, take care of our customers, and protect the integrity of our products and small business.
Returns
You may return eligible merchandise within 14 days of delivery. Items must be unused, unaltered, in their original condition and packaging, and suitable for resale.
Before returning an item, please get in touch with us at info@whittickscg.com. We may not accept returns sent without prior authorization.
Unless the return is due to an error by Whittick’s Design Collective or an item arriving damaged or defective, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Final Sale & Non-Returnable Items
Certain products are not eligible for standard returns or exchanges, including:
- Clearance, closeout, and items marked final sale
- Whittick’s Weekly kits and other project or curated kits
- Gift cards
- Custom or personalized merchandise
- Digital products or downloadable materials
- Items that have been used, cut, altered, damaged after delivery, or removed from packaging in a way that prevents resale
Many of our products are seasonal, limited-quantity, or specially curated, so replacement merchandise may not always be available.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If something arrives damaged or defective, or if we sent you the wrong item, contact us at info@whittickscg.com as soon as possible. Please include your order number and photos of the item and packaging when applicable.
We’ll review the situation and determine the best resolution, which may include a replacement, store credit, refund, or another appropriate solution.
Refunds
Once we receive and inspect an approved return, we’ll notify you of your refund status. Approved refunds are generally processed within 7 business days after we receive and inspect the returned item and are typically issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund after we issue it.
Order Cancellations
We work to process orders quickly, so we can't guarantee cancellations once an order has been placed. If you need to request a cancellation, please get in touch with us at info@whittickscg.com as soon as possible.
Orders that have already been processed, packed, or shipped generally cannot be canceled.
Our Satisfaction Guarantee
Policies matter, but so do people. We recognize that unusual circumstances happen, and we reserve the ability to review individual situations and make reasonable exceptions when appropriate.
If something isn’t right, let us know. We’ll listen, review the situation, and do our best to make it right. That’s the Whittick’s Promise.
Questions?
Contact us at:
Whittick’s Design Collective
info@whittickscg.com
whittickscg.com