Shipping policy

Shipping Policy

At Whittick’s Design Collective, we work hard to get your order packed carefully and on its way as quickly as possible. Because many of our products are seasonal, specialty, limited-quantity, or uniquely shaped, we take extra care to make sure everything is prepared properly for its journey to you.

Order Processing

We typically process orders within 2–3 business days after they are placed. Business days exclude weekends and holidays.

During live sales, major promotions, holidays, new product launches, or periods of unusually high order volume, processing may take a little longer. If we anticipate a significant delay, we’ll do our best to let you know.

Processing time is separate from the carrier’s estimated transit time.

Shipping Carriers & Delivery Options

We currently ship within the United States only.

Whittick’s Design Collective ships through UPS, FedEx, and USPS. At checkout, we show the shipping options available for your order and destination when the carrier offers them.

Shipping charges are calculated based on the items in your order, package size and weight, destination, and selected shipping service.

Once your order ships, you’ll receive tracking information at the email address you provided at checkout.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Whittick’s Design Collective. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery time.

Packing & Order Preparation

We take great pride in how we pack and prepare your order. These little touches are part of what sets us apart.

We prepare each order with care to help ensure accuracy and protect your newly purchased items throughout the shipping process.

Some floral products, wreath-making supplies, décor, picks, sprays, kits, or other oversized items may require larger packaging or special handling. Shipping charges for these items may differ from smaller merchandise because of dimensional size rather than actual weight.

Local Pickup

Local pickup is available from our Liberty Hill warehouse by appointment only.

Customers selecting local pickup will receive pickup instructions when their order is ready. Please do not arrive for pickup until you have received confirmation that your order is ready and an appointment has been arranged.

Address Accuracy

Please review your shipping address carefully before completing your order.

Whittick’s Design Collective is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout. If you notice an error after placing your order, contact us at info@whittickscg.com as soon as possible.

If your order hasn't shipped yet, we’ll do our best to correct the address.

Tracking & Carrier Delivery

Once tracking shows that an order has been transferred to the carrier, the carrier is responsible for transporting and delivering the package.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with the carrier. If you still need assistance, contact us, and we’ll help however we reasonably can.

Damaged Packages

Please inspect your order when it arrives. If your shipment arrives damaged, save the merchandise and all packaging and contact us as soon as possible at info@whittickscg.com.

Include your order number and, when possible, photos of the damaged item and packaging. We’ll review the situation and work with you toward an appropriate resolution.

Our Whittick’s Promise applies here too: if something isn’t right, let us know, and we’ll do our best to make it right.

Lost or Delayed Shipments

Occasionally, carriers experience delays or packages become lost in transit. If tracking stops updating or your package hasn't arrived within a reasonable period after its expected delivery date, contact us, and we’ll help investigate the shipment.

Please understand that once an order is in a carrier’s possession, some parts of the investigation and resolution process depend on that carrier.

Order Changes & Cancellations

Because we begin processing orders quickly, we can't always accommodate shipping address changes, order changes, or cancellation requests once an order has been placed.

Please get in touch with us as soon as possible if you need assistance.

Additional information regarding cancellations and returns is available in our Return & Refund Policy.

Questions?

For questions regarding shipping or an existing order, contact us at:

Whittick’s Design Collective
info@whittickscg.com
whittickscg.com