Terms of service

Terms of Service

Welcome to Whittick’s Design Collective. These Terms of Service govern your use of whittickscg.com and any purchases made through our online store.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service.

Online Store Terms

You must be legally able to enter into a binding agreement to make purchases through our website.

You may not use our products, website, or services for any unlawful or unauthorized purpose, and you may not violate any applicable laws through your use of our site.

We reserve the right to refuse service, cancel orders, or limit access to our website when reasonably necessary, including in cases involving suspected fraud, abuse, misuse, or violation of these Terms.

Products & Availability

We do our best to accurately display and describe the products offered through Whittick’s Design Collective. Because many of our products are seasonal, limited-quantity, handcrafted, specialty, or sourced in small batches, availability may change without notice.

Colors, textures, finishes, patterns, dimensions, and other product details may vary slightly due to manufacturing differences, photography, screen settings, natural materials, or supplier changes.

We reserve the right to discontinue products, limit quantities, or make reasonable substitutions when clearly disclosed and appropriate.

Pricing

Prices are listed in U.S. dollars unless otherwise stated.

We make every effort to ensure pricing and product information are accurate. If an obvious pricing, description, inventory, or technical error occurs, we reserve the right to correct the error and, when necessary, cancel or adjust an affected order.

We will not intentionally change the price of an order after purchase without contacting the customer first.

Orders

Submitting an order does not guarantee acceptance. We reserve the right to refuse or cancel an order when reasonably necessary, including because of:

Inventory errors
Pricing or listing errors
Suspected fraud or unauthorized transactions
Payment issues
Shipping restrictions
Unusually large or suspicious orders
Circumstances outside our reasonable control

If we cancel an order after payment has been collected, the appropriate refund will be issued.

Payment

Payment is due at the time an order is placed unless another arrangement is specifically offered.

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Payment processing may be handled by third-party providers, including Shopify Payments and other approved payment services.

Shipping & Delivery

Shipping times shown on our website are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

Additional information is available in our Shipping Policy.

Returns, Refunds & Cancellations

Returns, refunds, damaged items, order cancellations, and final-sale merchandise are governed by our Return & Refund Policy.

Our policies are intended to provide consistency while allowing us to review unusual circumstances on a case-by-case basis when appropriate.

Intellectual Property

Unless otherwise stated, the content on whittickscg.com — including branding, logos, text, graphics, photography, product descriptions, original designs, educational materials, downloadable materials, and other content created by Whittick’s Design Collective — belongs to Whittick’s Design Collective or is used with permission.

You may not reproduce, distribute, republish, sell, or commercially use our original content without prior written permission.

Purchasing a product, kit, class, design, or downloadable material does not transfer ownership of any related intellectual property unless expressly stated.

Classes, Kits & Educational Content

Instructions, tutorials, class materials, project kits, Whittick’s Weekly materials, and other educational content are provided for personal use unless otherwise stated.

Results may vary depending on individual skill, materials, tools, substitutions, and creative choices.

Customers are responsible for using tools, equipment, adhesives, heat sources, cutting tools, and crafting materials safely and according to manufacturer instructions.

User Content

If you voluntarily submit photos, reviews, comments, project images, testimonials, or other content to Whittick’s Design Collective, you confirm that you have the right to share that content.

We will not claim ownership of your original work. However, if you give us permission to feature your content, we may use it for promotional, educational, or community purposes in accordance with that permission.

Third-Party Services & Links

Our website may use or link to third-party services, including payment processors, shipping providers, social platforms, apps, or other websites.

We are not responsible for the content, policies, availability, or practices of third-party services that we do not control.

Errors & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, shipping, or other information.

We reserve the right to correct these errors and update information when necessary.

Limitation of Liability

To the extent permitted by law, Whittick’s Design Collective is not responsible for indirect, incidental, special, or consequential damages resulting from the use or misuse of our products, website, services, classes, instructions, or materials.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be limited.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The version posted on our website at the time of use will apply.

Governing Law

These Terms are governed by the applicable laws of the State of Texas, without regard to conflict-of-law principles, except where other laws are required to apply.